1) Delivery/Shipping Policy:
Delivery Timelines: We will make every effort to get your order delivered to you within Min. 3 Days To Max. 8 days as per your convenient/ chosen available slot during the delivery hours namely, 07:30 hours to 21:30 hours on all days
i. The products ordered by You shall be available for delivery as per dispatch notification.
ii. At the time of taking delivery of the products, You shall quote the PIN No. at the Delivery Point.
iii. The person at the Delivery Point authorized to deliver the product may decline to deliver the product if he finds any inconsistency as regards Order No. / PIN No or any other detail of the order
iv. It is your responsibility to count and check all the products while accepting the Products as per your Order. No dispute will be entertained by us once you accept the products on delivery.
v. You shall accept the product without demur in the following circumstances: If the products delivered to you are in accordance with your order, or with minor weight variation.
vi. We request you to check all the Products at the time of delivery.
2) Order Tracking:
Once your order has been dispatched from our delivery point, an email or an SMS will be sent to you on the email address and mobile number provided by you under “Billing Address” and Order placed with Us. You can track your order online by the ID Tracking number sent to you by us on your Mobile/Email ID.
3) Order-Splitting:
Sometimes we may not be in a position to deliver an order to a particular location due to the nature of the product, its availability or due to the service limitations of our courier and logistic partners. In such cases, you may receive the items (of a single order) at different points of time or through different courier partners.
4) Shipping Charges:
Delivery charges starting from 50/- will be leviable for each delivery. However Kamalalaya may run certain promotions / offers or prescribe minimum order value for each transaction to waive the delivery charges.
Need help?
Contact us at {email} for questions related to refunds and returns.